Shipping & Returns
Carriers Utilized: USPS or UPS
Service Types: US Postal Service, or UPS depending on weight and size.
Delivery Time: Typically 3 to 7 business Days unless shown otherwise
Note: We typically use USPS. Please alert us if one of the above service methods does not work for your address.
At Blue Mountain Dyes, we want to make your shopping experience as easy and convenient as possible. We want you to be satisfied with your products, and are confident that you will be, but if for some reason you are not satisfied, we will gladly take the item back for credit, exchange, or refund within 15 days. All we ask is that you cover the cost of shipping the goods back to us.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We will gladly replace it for you or give you credit for the cost of the item, or issue a refund. Please mail the item back to us with a note in the box telling us the issue with the item and what you would like to do (i.e. exchange or credit). Please email us at firstname.lastname@example.org to initiate the return. You may return most new, unopened items within 15 days of delivery.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).